Privacy policy.

Last updated: 1/1/2025

AccrediRoad Holdings Pty Ltd (ABN: 27 690 415 500) trading as AccrediRoad (“AccrediRoad”, “we”, “our”, “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website or engage our services. By using our website or services, you agree to the practices outlined in this policy.Infomation We Collect

We may collect both personal and non-personal information in the following ways:

1. Personal Data

  • Name, email address, phone number, and other contact details you provide.

  • Business-related information, such as company name, fleet size, and operational details, provided when requesting quotes or registering for services.

  • Payment and billing details when purchasing products (e.g., NHVAS Toolkit) or booking audits.

2. Automatically Collected Data

  • IP address, browser type, device information, and usage patterns collected through cookies and analytics tools to improve site functionality and user experience.

  • Log data relating to access and use of our website.

3. Communication Data

  • Information you provide through customer inquiries, feedback forms, audit bookings, or service requests.

  • Records of email correspondence, call logs, or chat messages exchanged with our team.

How We Use Your Information

We use the information we collect to:

  • Provide, deliver, and manage our services (NHVAS Accreditation, PBS Certification & Approvals, and NHVAS Audits).

  • Process payments, issue invoices, and maintain transaction records.

  • Respond to inquiries and provide customer support.

  • Improve website functionality, optimise services, and enhance user experience.

  • Deliver service updates, compliance resources, and relevant promotional material (with the option to unsubscribe at any time).

  • Meet our legal obligations, resolve disputes, and prevent fraudulent activity.

Disclosure of Your Information

Your information may be shared in the following circumstances:

  • Service Providers: With trusted third parties engaged to perform functions on our behalf, such as secure data hosting, payment processing, IT support, or marketing assistance.

  • Legal Obligations: Where disclosure is required by law, regulation, or to protect the rights, safety, or property of AccrediRoad, our clients, or the public.

  • Business Transactions: In the event of a merger, acquisition, or restructure, client information may be transferred as part of the business assets.

Security of Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure. You acknowledge that you provide information at your own risk.

Cookies & Analytics

Our website uses cookies and analytics tools to improve functionality and analyse traffic. You may disable cookies through your browser settings; however, this may limit some website features.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child under 13 has provided us with personal information, please contact us and we will promptly delete it.

Access & Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will take reasonable steps to ensure that the information we hold is accurate and up to date.

Updates to This Policy

AccrediRoad may update this Privacy Policy from time to time. Any changes will be published on our website with a revised “Last Updated” date. Continued use of our services after updates signifies your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

AccrediRoad Holdings Pty Ltd
Trading as AccrediRoad
ABN: 27 690 415 500
Email: support@accrediroad.com.au