Terms & Privacy.

1. About these terms

These Terms of Service (“Terms”) govern your use of the AccrediRoad platform (“Platform”), operated by AccrediRoad Holdings Pty Ltd (ABN 27 690 415 500) (“AccrediRoad”, “we”, “us”). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

“You” or “Customer” means the entity that signs up for an account, and any of its employees, contractors or authorised users.

2. Eligibility

You may use the Platform only if you are an Australian heavy vehicle operator, transport business, compliance professional, or an authorised representative of one, are at least 18 years old, and have legal authority to enter into these Terms on behalf of your organisation.

The Platform is designed for Australian heavy vehicle compliance management, including PBS-related permit, approval, route access and workflow management.

3. Accounts

You are responsible for keeping your sign-in credentials secure and for all activity that occurs under your account. You must notify us promptly if you suspect unauthorised access.

Each subscription is for use by one operator entity or customer organisation, and the users authorised within that account.

4. Subscriptions, fees and billing

4.1 Tiers

The Platform is offered as a monthly subscription with tiers based on fleet size, capacity, support requirements and feature access. Current pricing is published on the AccrediRoad pricing page and may be updated from time to time.

4.2 Billing

Unless otherwise agreed in writing, payments are processed in Australian dollars (AUD). By providing payment details, you authorise us or our payment provider to charge the agreed subscription fees on each renewal.

4.3 Tier changes

You may upgrade or downgrade your tier where supported by the Platform or billing portal. Downgrades may take effect at the end of the then-current billing period. If your use exceeds your selected tier, you may be required to upgrade before adding additional assets, users or capacity.

4.4 Refunds

Subscription fees are non-refundable except where required by Australian Consumer Law or where otherwise agreed in writing. If you cancel mid-period, access may continue until the end of the paid period.

4.5 Failed or late payment

If payment fails or remains outstanding, we may retry payment, notify you, suspend access, or restrict account functionality until the account is brought up to date.

5. Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose or in breach of any applicable law or regulation.
• Upload malicious, misleading, infringing, defamatory or unauthorised content.
• Attempt to gain unauthorised access to other accounts, tenants, infrastructure or data.
• Reverse engineer, decompile, copy or attempt to derive the source code or underlying logic of the Platform.
• Resell, sublicense, white-label or commercially exploit the Platform without our written agreement.
• Use the Platform to misrepresent an NHVR-issued document, approval, gazette notice, permit condition or compliance status.

6. Important compliance scope

Outputs generated by the Platform are intended to assist with operational visibility, internal review, workflow management and compliance recordkeeping. They must not be treated as a formal regulatory approval, engineering certification, legal opinion or replacement for any required assessment or regulatory process.

AccrediTURN, where available, is intended for feasibility screening and internal planning only. It must not be relied on as formal swept-path certification or submitted as formal PBS assessment evidence unless separately reviewed and certified by an appropriately qualified professional.

The Platform may include AI-assisted functionality. While we may design these tools to use customer data and relevant compliance information, AI outputs may contain errors or omissions. You must independently verify compliance-critical decisions.

7. Your data

You retain all rights, title and interest in the data you upload or input into the Platform, including fleet records, permits, approvals, route information, documents and related content (“Customer Data”).

You grant AccrediRoad a limited, non-exclusive licence to host, process, transmit, display and use Customer Data solely as required to provide, maintain, support and improve the Platform.

We will not sell Customer Data. We may share or disclose information only as described in our Privacy Policy, as required to provide the Platform, or as required by law.

8. Our intellectual property

The Platform, including its software, user interface, designs, workflows, database structures, maps, tools, brand assets, processes, aggregated insights and other intellectual property, remains owned by AccrediRoad Holdings Pty Ltd or its licensors.

Nothing in these Terms transfers ownership of our intellectual property to you.

9. Service availability

We aim to provide a reliable service, but we do not guarantee that the Platform will be uninterrupted, error-free or available at all times. Planned or unplanned maintenance, outages, third-party failures or events beyond our reasonable control may affect availability.

10. Termination

10.1 By you

You may cancel your subscription in accordance with the applicable billing process or written agreement.

10.2 By us

We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, misuse the Platform, create security or operational risk, or where we are required to do so by law.

10.3 Effect of termination

On termination, we may provide a reasonable opportunity to export Customer Data where technically and commercially practical. After any applicable retention period, data may be deleted or archived in accordance with our policies and legal obligations.

11. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”. We do not warrant that the Platform will meet every requirement of your business, identify every compliance risk, or reflect every nuance of regulatory policy as it changes.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under Australian Consumer Law that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive loss, including loss of profits, revenue, data, opportunity or business interruption.
• Our total aggregate liability arising out of or relating to the Platform or these Terms is capped at the fees paid by you to us in the 12 months preceding the event giving rise to the claim.

This section does not apply to liability that cannot be excluded or limited under Australian law.

13. Indemnity

You agree to indemnify us against losses, damages, liabilities and reasonable legal costs arising from your breach of these Terms, unlawful use of the Platform, misuse of Customer Data, or any claim arising from content you upload or decisions you make using the Platform.

14. Confidentiality

Each party must keep the other party’s confidential information confidential and use it only for the purpose of performing obligations or exercising rights under these Terms, except where disclosure is required by law.

15. Changes to these Terms

We may update these Terms from time to time. Material changes may be notified to active customers by email, in-platform notice or publication on our website. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. Each party submits to the jurisdiction of the courts of Victoria and the Federal Court of Australia.

17. General

• Entire agreement: These Terms, together with the Privacy Policy and any plan-specific or written agreement, form the agreement between the parties.
• No assignment: You may not assign these Terms without our written consent. We may assign them in connection with a business restructure, sale or transfer.
• Force majeure: Neither party is liable for delay or failure caused by events beyond reasonable control.
• Severability: If any provision is unenforceable, the remainder continues in effect.
• No waiver: Failure to enforce a provision is not a waiver of the right to enforce it later.

18. Contact

This page is provided as a business-facing website policy draft and should be reviewed by a qualified lawyer before publication or reliance.

AccrediRoad Holdings Pty Ltd (ABN 27 690 415 500), trading as AccrediRoad (“AccrediRoad”, “we”, “our”, “us”), respects your privacy and is committed to safeguarding personal information. This Privacy Policy explains how we collect, use, disclose and protect information when you interact with our website, contact us, or use our services.

1. Information we collect

We may collect personal and business information that you provide to us directly, information generated through your use of our website or Platform, and information required to provide our services.

1.1 Personal and contact information

• Name, email address, phone number and contact details.
• Company name, role, business details and fleet size.
• Information submitted through enquiry forms, signup flows, support requests or emails.

1.2 Business and operational information

• Fleet, permit, route, approval and compliance information you provide to us.
• Documents uploaded to the Platform, including permits, approvals, vehicle records and related compliance files.
• Billing, subscription and plan information.

1.3 Automatically collected information

• IP address, browser type, device information and approximate location data.
• Website usage data, page views, referral sources and interaction events.
• Cookies, analytics identifiers and similar technologies used to understand and improve website performance.

2. How we use your information

We use information to:

• Provide, operate, maintain and improve the AccrediRoad website and Platform.
• Respond to enquiries, provide support and communicate with customers.
• Process subscriptions, billing, payments and account administration.
• Manage PBS-related permit, approval, route access and compliance workflows where you use the Platform.
• Improve user experience, website performance, analytics and service delivery.
• Send service updates, onboarding information, compliance resources or relevant marketing communications, where permitted.
• Meet legal, regulatory, accounting, dispute resolution and security obligations.

3. Disclosure of your information

We may disclose information where reasonably necessary to provide our services or where required by law.

3.1 Service providers

We may share information with trusted third-party service providers who help us operate the website, Platform, payment systems, data hosting, analytics, email, customer support, IT security or related business functions.

3.2 Legal and regulatory requirements

We may disclose information where required by law, court order, regulator request, legal process, or where necessary to protect the rights, safety, property or security of AccrediRoad, customers or the public.

3.3 Business transactions

If AccrediRoad is involved in a merger, acquisition, restructure, financing, sale of assets or similar transaction, information may be disclosed or transferred as part of that transaction.

4. Customer Data

Customer Data uploaded or entered into the Platform remains the customer’s data. We use Customer Data only as required to provide, maintain, support, secure and improve the Platform, or as otherwise authorised by the customer or required by law.

We do not sell Customer Data.

5. Cookies and analytics

Our website may use cookies, analytics tags and similar technologies to measure traffic, understand how visitors use the site, improve performance and support marketing or conversion tracking.

You may disable cookies through your browser settings, although this may affect website functionality.

6. Marketing communications

We may send relevant updates, resources or promotional communications where permitted by law. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

We may still send non-marketing communications relating to accounts, billing, service updates, support, legal notices or operational matters.

7. Security

We take reasonable administrative, technical and organisational measures to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of electronic storage or internet transmission is completely secure. You acknowledge that information is provided and transmitted at your own risk.

8. Data retention

We retain information for as long as reasonably necessary to provide services, manage accounts, comply with legal obligations, resolve disputes, enforce agreements and maintain business records.

Customer Data may be retained or deleted in accordance with the relevant subscription terms, platform settings, legal obligations and backup processes.

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before responding.

We will take reasonable steps to ensure information we hold is accurate, complete and up to date.

10. Overseas disclosure

Some service providers used by AccrediRoad may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

11. Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Links to other websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party sites.

13. Updates to this policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised “Last updated” date. Continued use of our website or services after an update means you accept the updated policy.

14. Contact us

This page is provided as a business-facing website policy draft and should be reviewed by a qualified lawyer before publication or reliance.