Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the AccrediRoad platform ("Platform"), operated by AccrediRoad Holdings Pty Ltd (ABN 27 690 415 500) ("AccrediRoad", "we", "us"). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you don't agree, don't use the Platform.

"You" or "Customer" means the entity that signs up for an account, and any of its employees or authorised users.

2. Eligibility

You may use the Platform only if you are an Australian heavy vehicle operator (or an authorised representative of one), are at least 18 years old, and have legal authority to enter into these Terms on behalf of your organisation. The Platform is built specifically for the Australian National Heavy Vehicle Regulator's Performance-Based Standards scheme and surrounding compliance work.

3. Accounts

You're responsible for keeping your sign-in credentials secure and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access. Each subscription is for use by one operator entity (your "tenant") and the users you authorise within it.

4. Subscriptions, fees & billing

4.1 Tiers

The Platform is offered as a monthly subscription with five tiers, each gated by prime-mover count. Current pricing is published at accrediroad.com.au/pricing and may change with at least 30 days' notice to existing customers (existing customers' rates lock for the remainder of the then-current period).

4.2 Billing

All payments are processed by Stripe in Australian dollars (AUD), inclusive of GST. Subscriptions automatically renew at the start of each billing period unless cancelled. By providing payment details, you authorise us to charge the agreed fees on each renewal.

4.3 Tier changes

You may upgrade or downgrade your tier at any time via the customer portal. Downgrades take effect at the end of the current billing period. If your prime-mover count exceeds your tier's limit, you'll need to upgrade before adding additional prime movers — the Platform will prompt you when this happens.

4.4 Refunds

Subscription fees are non-refundable except where required by Australian Consumer Law. If you cancel mid-period, your access continues until the end of the period and there are no clawbacks.

4.5 Late payment

If payment fails, we'll attempt to retry through Stripe's standard recovery process. If payment remains outstanding after 14 days, we may suspend access to the Platform until the account is current. Data is retained during suspension; we won't delete your tenant for non-payment within the first 30 days.

5. Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose or in breach of any applicable law or regulation.
• Upload content that is malicious, infringing, defamatory, or that you don't have the right to share.
• Attempt to gain unauthorised access to other tenants, the underlying infrastructure, or any account that isn't yours.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Platform.
• Resell, sublicense, or white-label the Platform without our written agreement.
• Use the Platform to generate content that misrepresents an NHVR-issued document, gazette notice, or compliance status.

6. Important — what AccrediRoad is not

The Platform's compliance chat uses an AI language model. While we ground its responses in your tenant data and current gazette notices, model outputs can contain errors. You must independently verify any compliance-critical decision made on the basis of chat responses.

7. Your data

You retain all rights, title, and interest in the data you upload, including your fleet records, documents, and any content you input ("Customer Data"). You grant us a limited, non-exclusive licence to host, process, transmit, and display Customer Data solely for the purpose of providing the Platform to you.

We will not sell or share Customer Data with any third party except as described in our Privacy Policy or as required by law.

8. Our intellectual property

The Platform itself — including its source code, designs, gazette network datasets, AccrediTURN solver, brand, and any aggregated, de-identified analytics — is and remains the exclusive property of AccrediRoad Holdings Pty Ltd. Nothing in these Terms transfers any IP from us to you. You may not copy, modify, or create derivative works of the Platform.

9. Service availability

We aim for high availability but do not guarantee uptime except where a Service Level Agreement is explicitly purchased (Enterprise tier only). Planned maintenance will be communicated in advance where practical. Unplanned outages may occur due to factors beyond our control.

10. Termination

10.1 By you

You may terminate your subscription at any time via the customer portal. Termination takes effect at the end of the current billing period.

10.2 By us

We may suspend or terminate your access immediately if you breach these Terms in a way that puts us, other customers, or the Platform's integrity at risk; if your account is delinquent under section 4.5; or if required by law.

10.3 Effect of termination

On termination we'll provide you with a reasonable opportunity to export Customer Data (typically 30 days). After that period your tenant data will be deleted from active systems, with backups purged on a rolling basis per our retention schedule.

11. Disclaimers

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties, conditions, and representations. We do not warrant that the Platform will be error-free, uninterrupted, or that it will meet every specific requirement of your business or every nuance of NHVR policy as it evolves.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity.
• Our total aggregate liability arising out of or relating to these Terms or the Platform is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim.

This section does not apply to liability that cannot be excluded or limited under Australian law.

13. Indemnity

You agree to indemnify us against losses, damages, and reasonable legal costs arising from (a) your breach of these Terms, (b) your unlawful use of the Platform, or (c) any third-party claim arising from Customer Data you upload.

14. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under these Terms. This obligation survives termination for 3 years.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to active customers by email at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the new Terms.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

17. General

• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between us.
• No assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or successor in connection with a sale or restructure.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
• Severability. If any clause is found unenforceable, the rest remain in effect.
• No waiver. Failure to enforce any clause is not a waiver of the right to do so later.

18. Contact

Questions about these Terms: contact@accrediroad.com.au.